Consumer Complaint FAQs

The client or the parent of a client may file a complaint if the client is/was a minor at the time of services. SLP’s may not file complaints using this process.

TThe SLP should refer the client or parent/guardian to this form. If an SLP believes there has been a violation, please direct your client to this form.

The ABFFD complaint process only accepts complaints against SLPs who are current board certified specialists in fluency. See BCS-F registry.

The ABFFD does not address complaints involving insurance, fees, and billing.

Quality of care issues that the person filing the complaint believes demonstrate lack of specialty competence will be assessed based on the standards listed in the ABFFD manual for BCS-F: Manual standards

The person filing the complaint must have received services from the clinician with in the last 5 years in order to file a complaint.

Yes, formal complaints must be shared with the Clinician. You must be willing to go on record with your name if you wish to file a formal complaint. Your contact information will not be shared. Please contact the board at info@stutteringspecialists.org if you have concerns with the process.

Complaints will be reviewed by the executive board, and the complainant will be responded to within 90 days of submitting the complaint. Depending on the nature of the complaint, the executive board may request additional information from the person filing the complaint. The executive board may discuss this complaint with the clinician.